Customer Service Training

Topics that will be covered.

  • Who are your internal customers and external customers?
  • Learn to identify and analyse customer needs and problems
  • Learn how to become “active listeners”
  • Recognise the most common reason for customer complaints
  • Develop better oral communication skill and body language
  • Discover techniques to cultivate and maintain special customer relationships
  • Identify specific problems in your customer service delivery
  • Assess your communication style
  • Learn how to handle different types of customers
  • Learn how to handle complaints that will improve rather than tarnish your image?
  • Learn how to greet customers and make them feel welcome
  • Telephone manner training

During each component of the course there will be role-play scenarios to reinforce the key concepts. The team will also analyse key case study scenarios.